MTN Shuts Down Offices Nationwide Over SIM Blocking Outrage

Telecoms operator MTN has shut all its stores and service centres across the country.

MTN resorted to closing its many offices over the protests by some of its subscribers across the country after the network provider barred their lines on Sunday.

In a viral video on social media Monday, a mob is seen destroying a barricade fence just outside the MTN office.

The clip showed a large crowd of angry subscribers vandalising the telecommunications company’s office in the FESTAC Town area of Lagos State in response to the network blocking subscribers due to a mismatch in their National Identification Number and SIM registration.

However, the Lagos State Police Public Relations Officer, Benjamin Hundeyin, has said that the DPO of FESTAC and his men had successfully restored normalcy and peace at the scene.

Meanwhile, the Nigerian Telecommunications Commission (NCC) has ordered the immediate reactivation of blocked SIMs which led to many complaints from stranded subscribers over the weekend.

NCC in a statement issued by Mr. Reuben Muoka, its Director Public Affairs on Monday in Abuja stated that it is reconsidering subscribers who failed to connect their SIMs to their National Identity Number (NIN) due to inconvenience they experienced.

“The consumer is our priority, therefore, considering the challenges the blockages have caused, the Commission has directed all operators to reactivate all lines that were disconnected over the weekend in view of the short time available for consumers to undertake the verification of their NINs with their SIMs. Reactivated consumers are to note that this is for a limited period to allow them to properly link their NIN to their SIM”, the statement read partly.

Mouka noted that over the weekend many telecom subscribers/consumers were unable to access their phone lines because of the inability of many telecom consumers to verify their National Identification Numbers (NINs) with their Subscriber Identification Modules (SIMs).

He explained that those affected had their numbers blocked by their telecom service providers in keeping with laws and policies of the NIN-SIM linkage.

He recalled that subscribers have been sensitised on the compulsory linkage of NIN with SIM which began in December 2020 when the government directed telecommunication companies to bar unregistered SIM cards and SIMs that were not linked to NIN.

NCC’s spokesman recalled that from December 2023 to July 2024, the Commission has reviewed the deadline a few times.

The statement read in part: ” April 15, 2024 was set as the deadline for the full network barring of subscribers with four or fewer SIMs that had unverified NIN details. This deadline was then reviewed to July 31, 2024, to give consumers more time to ensure their submitted NIN details are properly verified. Despite these extensions, many phone lines are yet to be linked with verified NINs.

“The objectives of this exercise by the Federal Government of Nigeria include enhancing national security and ensuring the national SIM ownership database is accurate. The NIN-SIM linkage policy aids in verifying and protecting users’ identities while also providing a critical infrastructure that assures access to the benefits of a robust digital economy for the citizenry”.

Members of the public who are yet to verify their SIMs are encouraged to do so as soon as possible to maintain access to their lines.

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