A major pillar in the ongoing reforms of the National Health Insurance Scheme (NHIS) and by extension the health insurance industry is the institutionalization of a responsive reward system.
The Executive Secretary of the National Health Insurance Scheme (NHIS) Prof MN Sambo stated this during his visits to state offices of the Scheme, in Kaduna, adding that the system will also include sanctions for erring staff or stakeholders.
Sambo stressed that the era when misconduct was swept under the carpet was over, noting that recently a staff who disclosed official information without authorisation was brought under disciplinary action.He said, “if you are out for reforms, some decisions will be palatable, some others will not be”
Highlighting the significance of the reforms, Sambo said that the new NHIS was driven by a three-point agenda, listing them as value-reorientation, transparency and accountability and the attainment of Universal Health Coverage (UHC).
Identifying good work ethic as a key element of value re-orientation, Sambo said, “we will continue to work until NHIS becomes the pride of all Nigerians”
Emphasizing the significance of attainment of universal health coverage (UHC), the Executive Secretary noted that ensuring that all Nigerians have access to affordable and quality health care was firmly seated in the President Muhammadu Buhari administration Next Level agenda on health, stressing that NHIS’ mandate impacted on all sectors of the economy.”I have scanned through, I have not seen an organization with a more important mandate as NHIS'”
At the Jigawa state office of the Scheme, the Executive Secretary told staff to make it a point of duty to constantly update their knowledge of goings on in the scheme and health insurance developments in general, stressing that promotion examinations were now based on staff’s knowledge of the Scheme. According to Sambo, unlike in the immediate past promotion examinations are no longer an all comers’ affair where staff were elevated without demonstrating basic understanding of the workings of the Scheme, adding that staff must have a working knowledge of the nuts and bolts of the entire reforms at their fingertips to be able to succeed in the examinations.
As part of building a communication bridge, the Executive Secretary holds meeting with staff of state office he visits.